Ohio Rehabilitation Services Commission
Minutes
Meeting of December 5-6, 2006
Commissioners: Gwen Trujillo, Chair
Karen DeWine, Vice Chair
Eric Parks
Jacqui Romer-Sensky
Joyce Young
David V. Daugherty
Mark Seifarth
Staff: John Connelly, Executive Director
Katherine Brown, Assistant Executive Director
Erik Williamson, Director BVR
Michael Hanes, Director BSVI
Darla Burns, General Counsel
Cheryl Martinez, Assistant Director BSVI
Shirley Marchi, Administrative Assistant
Joyce Reed, Executive Secretary
Kathy Johnson, Director BDD
Mike Brinkman, Team Leader, Information Technology
Mike Martz, Team Leader, Information Technology
Cheryl Cobb, Director Public Information
Beth Gianforcaro, Manager, Public Affairs
Connie O’Brien, Director, CSRD
Sherri Lowe, Deputy Director, Consumer Affairs
Joe Dunn, Director, Legislative Affairs
Elizabeth Sammons, Legislative Liaison
Kim Hudak, Associate General Counsel
Jan Roederer, Acting Team Leader, HR
Guests: Art Schlesinger, Oh Legal Rights Service
Julie Keil, Oh Association of Rehabilitation Facilities
Brenda Curtiss, Oh Statewide Independent Living Council
Chris Steed, BBHS
Sandra Carlson, Linking Employment, Abilities & Potential
James H. Schaum, Oh Association of Rehabilitation Facilities
Susan Bungard, Cleveland Hearing and Speech
Marcia Neppert, Cleveland Hearing and Speech
Interpreters: Karen Kackloudis
Susan Harvey
Tina Gonzalez
Christine McCann
Joanna Deason
Open Session
At 10:05 a.m. Chair Trujillo convened the Open Session of the December 5-6, 2006 Commission Meeting at the Cherry Valley Lodge, 2299 Cherry Valley Rd., Newark, Ohio.
Introductions
Chair Trujillo welcomed everyone and then the Commissioners went into Executive Session.
Executive Session
Commissioner Daugherty moved for the Commission to go into Executive Session to discuss the following matters, seconded by Commissioner Parks. Motion carried.
- Investigation of Public Employees
- Executive Director’s Performance Evaluation
- Compensation of RSC Commissioners
- Pending Litigations
- Inquiry from Ohio Inspector General
Roll Call
Gwen Trujillo –yes
Karen DeWine – yes
Eric Parks –yes
Joyce Young –yes
Jacqui Romer-Sensky –yes
Mark Seifarth – yes
David V. Daugherty –yes
Commissioner Jacqui Romer-Sensky moved for the Commission to go out of Executive Session, seconded by Commissioner DeWine. Motion carried.
Open Session
At 12:05 p.m. Chair Trujillo convened the open session.
Public Comment:
Chair Trujillo asked for public comment. No one responded.
Strategic Plan Overview
The Mission Impossible theme led into the Strategic Plan video. In the video, Executive Director John Connelly presented the five goals for RSC to achieve its vision:
- RSC will meet and/or exceed its federal performance indicators
- RSC will increase public awareness of its programs and services.
- RSC will acquire and maintain a level of funding to insure the sustainability of services.
- RSC will increase efficiency and effectiveness of our processes and systems which are responsive to our internal and external customers’ needs
- RSC will have a diverse and qualified staff committed to RSC’s mission and vision that reflects Ohio’s population.
Assistant General Council Kim Hudak presented the powerpoint presentation and discussed the process the planning team went through to finalize RSC’s new mission, vision and values:
- The team hired a facilitator, Adrienne Heard of Trotwood, Ohio, to guide them through the process.
- Verbal Input was sought from various internal staff; and written input was sought from both internal and external staff via written surveys. Comments from the surveys were read and reviewed to see our areas of strengths and challenges.
- RSC Commissioners finalized our new mission, vision and values.
Assistant General Council Hudak stated the key areas: effective communication, continuously improving, utilizing technology, addressing staffing needs, ensuring adequate funding and be good stewards of the monies.
Our mission: RSC partners with individuals to achieve quality employment, independence and disability determination outcomes.
The Strategic Plan went into effect December 1, 2006. Tracking sheets will be available for senior management staff to review.
BDD Director Kathy Johnson reported on BDD’s 2006 production goals as follows:
- 164, 932 claims were processed.
- Ohio’s CDIU (fraud) leads the nation in savings.
- BDD processed 60% more claims than 15 years ago.
- Production per workyear was 263.7 (above region and nation).
Director Johnson explained there are three levels of cases: Initial, Recon and Continuing Disability Reviews (CDRs). The appeals level is done by the SSA Judges. Director Johnson indicated there has been an increase in claims nationally and in Ohio over the last six years. The nation was behind in doing CDRs so a seven year catch up plan was implemented. As the initial receipts began to increase, in order to manage the workload SSA began decreasing the number of CDR cases done nationally and in Ohio. As SSA attempted to control the workflow of CDRs into the states, each DDS was asked to match closures to receipts and not to exceed the goals set. Ohio managed this workflow well. Ohio’s initial claims increased at a faster rate than the nations. Ohio increased staff and consultants to meet this increased workload. The increase in staff was primarily adjudicators, having about 80 more than five years ago.
Congress has not yet passed the federal budget therefore SSA has not established budget or production goals for FFY 07. BDD is operating on a continuing resolution. BDD’s goals change throughout the year. 2007 will have us doing fewer CDRs. We don’t have specific projections for 07, 08, or 09. We, therefore, will need to:
- Continue with flexibility in processes.
- Proceed with hiring processes so ready when needed.
- Hold the course until goals are received, then adjust as needed.
Director Johnson stated BDD would continue to focus on service to the public and thanked Commissioners for their support. Chair Trujillo thanked Director Johnson for all her successes this year.
BVR Director Erik Williamson began with BVR’s purpose and then proceeded with statistics:
FFY 06
- 111% of FFY 06 closure goal achieved, all areas exceeded goal.
- Assisted almost 7,200 Ohioans with severe disabilities get or keep a job in 2006.
- 14th consecutive year of increased placements over the previous year.
- Average BVR consumer made $11.12 per hour or 106% of goal.
- Average hours worked per consumer was 33.1, slightly over the goal of 33.
- Bureau exceeded 2006 performance goals by 11%.
FFY 07
- SD/MSD 26 closure goal 7,250.
- Wage goal increased to $ 11.20 per hour.
- Hourly goal increased to 33.4 per week.
BVR Director Williamson asked the Commissioners to increase their production goal for 2007 to 7, 250 and also increase the hourly wage from $ 11.12 to $11.20 per hour.
Commissioner Jacqui Romer-Sensky asked about the average caseload increase for the counselors increasing from 28 to 29. Commissioner Romer-Sensky is concerned that the goals are not aggressive enough. Executive Director Connelly stated this is a conservative number and feels we will exceed this number. Commissioner Romer-Sensky said with more lap tops counselors should be able to do more cases. She questioned the fact they are only adding one more case per counselor. Director Williamson said when we add more counselors it takes time to train them. He felt around the 30 range was more appropriate for a case load, and that increasing it beyond this number raises quality concerns among staff. Commissioner Romer-Sensky said let’s revisit our goal in one quarter and review quarterly after that to assess progress. Commissioner Romer-Sensky said in this competitive market we must expect more.
Commissioner Daugherty asked what we are doing differently with the Community Rehab Programs (CRPs) to increase our goals. BVR Director Williamson said communication is one of the biggest factors and we are improving this aspect. Executive Director Connelly said we will revisit in the next quarter. Commissioner Parks said generally people go beyond their capacity because they feel challenged. He stressed that we have to challenge them and focus on our mission.
Chair Trujillo asked about the pay ranges for consumers. She asked if we have information on the types of jobs our consumers obtain. Director Williamson said he would obtain that information.
Chair Trujillo asked for a motion to increase our goal. Commissioner Seifarth moved for an increase, seconded by Commissioner Young. Chair Trujillo amended the motion from 7,115 to 7, 250, seconded by Commissioner Young. Motion carried.
BSVI Director Michael Hanes reported on BSVI’s production goals
BSVI Director Hanes explained BSVI is comprised of five different programs:
- Vocational Rehabilitation
- Business Enterprise
- Homemaker/Independent Living Older Blind Program
- Rehab Technology Support Unit
- Independent Living Centers and State Independent Living Council Program
BSVI successfully closed 1,121 cases in FY 2006 achieving 98% of the goal. Recent informal survey of other states revealed that Ohio was second to Texas in successful closures in FY 2006.
Director Hanes indicated the southeast area struggled in meeting production goals due in FFY 2006 primarily due to turnover in staff. They lost staff from the Area Manager position on down through the operations to counselors and support staff. The southeast area had 34 % of the Bureaus statewide goal. The other areas did step up and fill the gap, primarily the southwest area. Director Hanes said the biggest challenge in 07 will be training new staff to serve consumers who are blind/visually impaired. The bureau is committed to accomplishing this challenge.
Commissioner Daugherty asked what our best referral source is for Business Enterprise (BE). Director Hanes said usually family and self- referrals. He said BSVI staff are also working with eye care professionals for referrals. This is a continual challenge for BSVI as referrals do not come from institutional sources.
Chair Trujillo asked for more questions and there were none.
Executive Session
Chair Trujillo moved, seconded by Commissioner Parks to go back into Executive Session at 2:15 p.m.
- Complete Commissioner compensation
Motion carried
Roll Call
Gwen Trujillo Yes
Karen DeWine Yes
Eric Parks Yes
Joyce Young Yes
Jacqui Romer-Sensky Yes
Mark Seifarth Yes
David V. Daugherty Yes
Open Session
At 3:00 p.m. Chair Trujillo reconvened the Open Session
Biennial Budget Presentation – Team Leader Marc Protsman stated RSC’s full match appeal was rejected by the Office of Budget and Management (OBM). OBM granted only 3% increases in SFY'08 (flat in '09) except those meeting the test of extraordinary circumstances (Boards with primarily payroll costs who couldn't meet statutory pay raises). OBM is currently reviewing our requests for the Governor-Elect. Following is a synopsis of the Budget Calendar:
Dec. 2006 to Feb 2007 OBM briefs the new Governor and his staff. OBM is at 3% for the biennium. The increase is in the first year and then remains flat the second. That equates to an average increase of 1.5% per year. Any additional increases will be up to the Governor and/or the Legislature. In February, OBM shares budget recommendations with agencies. Legislative Hearings begin in February. Governor signs the budget bill in June.
08/'09 Program Impacts: were delineated by Budget Manager Faye Spratley.
1. Programs not impacted by GRF Funding Levels: Business Enterprises, Brain Injury, BDD, Independent Living, and Program Management (Indirect Cost)
2. VR: VR narratives cover 3 GRF match levels:
- $1.5 M increase (OBM)
- $3.8 M increase (Maintenance of Effort -MOE)
- $7.9 M increase (full match) (The only way to continue FY07 budget levels is through full match.) Full match also provides the following benefits: No maintenance of effort penalties; draws all available federal funds; and provides funding for ancillary programs
Non-GRF funding sources can’t make up the difference: SB 275 (license reinstatement fees) is matchable, however the existing balance will be spent down in next biennium. Social Security Reimbursement is not matchable; it will be utilized for VR case services except at full match. BWC is matchable, however it is projected as a flat revenue source, Tuition Trust Credits because these credits appreciate in value, key to hold as long as possible. Projected use '10-11 Biennium Federal VR Carryover – is used under all scenarios, but will be spent down by the end of the Governor’s term.
The key was to find a solution that accommodated the OBM budget model (increase the first year of a biennium, flat the second), that maximized the use of these resources, and that maintained the FY ’07 budget levels. That solution is full match.
‘08/09 Deficit: $15.1 M
‘10/11 Deficit $32.3 M
Total $47.4 M
Carrying the FY ’07 budget plan forward through the Governor’s term and comparing those projected costs to potential spending at the OBM level indicates that the OBM level leaves a projected gap of $47.4M. There is not enough additional match available (GRF in particular) and subsequently additional Federal VR 110 to cover the difference.
Continuing VR FY 07 budget levels vs. MOE level:Projected additional needed to maintain FY 07 budget spending levels:
‘08/’09 Deficit : $12.3 M
‘10/’11 Deficit: $25.1 M
Total $37.4 M
Carrying the FY ’07 budget plan forward through the Governor’s term and comparing those projected costs to potential spending at the MOE level indicates that the MOE level leaves a projected gap of $37.4M. The additional GRF gained through the MOE level helps to cover the gap but it is still not enough to draw down the federal funds needed to maintain FY ’07 spending levels.
The presentation then turned to the impact of the various GRF funding levels on agency programs. Commissioner Seifarth asked clarification regarding the 3% increase in GRF and also clarification of Maintenance of Effort.
With a 3% increase in GRF the projection is that 677 consumers may not be placed with approximately $13 million in lost payroll and approximately $2.7 million in lost payroll taxes. This funding level also carries a potential risk of approximately $800,000 in institutional costs associated with the consumers that are not placed.
At Maintenance of Effort (MOE) funding the numbers project 530 consumers potentially not placed, approximately $10 million in lost payroll, and approximately $ 2 million in lost payroll taxes. There is also a risk of approximately $ 600,000 in potential
- Maintenance of Effort (MOE) - In any given fiscal year funds spent by the State of Ohio for VR must at least be equal to what was spent two years prior. If that does not happen, we are penalized by the amount of funding we are short.
3. Programs Funded with Social Security Reimbursement
Except at full match, 50% of SSR in '08; none in '09
SSR Funding shifts to VR case services
Legislative Director Joe Dunn spoke on what impact the new Governor will have on our budget requests. He talked about the Turnaround Ohio Plan. The 4 goals are:
- Health Care
- Education
- Jobs
- Broadband Access
Director Dunn next discussed the Ohio Government Accountability Plan. The main goal is to support Ohioans with disabilities. Strickland will govern for results based on a focused set of priorities.
At 3:55 pm Chair Trujillo recessed for a break. At 4:20 p.m. Chair Trujillo reconvened the Open Session.
Marketing the Budget
Director Dunn stated we are going to aggressively pursue full funding. Our message is: RSC is good for people, good for business, and good for Ohio’s bottom line. Focus on consumer successes, production data, match ratio and valued services that RSC provides the business community. We must enable others to advocate on RSC’s behalf.
Commissioners can help by legislative visits, writing letters to the editors, PSA/marketing efforts through being part of speaker’s Bureau and radio and TV interviews
What if we don’t get full match through the Governor, OBM or the legislature?
Director Dunn gave the presentation back to Manager Spratley. Manager Spratley brought up the potential shortfall strategies:
- Cash transfer agreements.
- Establishment grants.
- Match from local political subdivisions.
- Fines and fees.
- Substituting Social Security Reimbursement for GRF.
- BE proposal.
The goal is to cover full match for VR
There are four potential strategies for 08/09 GRF shortfall strategies:
- Match from local political subdivisions.
- Establishment of grants for new programming.
- Gifts and Bequests (including grants).
- Additional fine and fee revenue.
What if it doesn’t happen to aggressively seek full funding? Team Leader Protsman said we would at least like to work with the new Governor for no less than MOE ($3.8 M total new GRF), negotiate with the legislature for the balance to full match, use alternatives to fill the gap between recommendations and the full match.
Executive Director Connelly told the Commissioners he was “seeking their blessing” for full match and hoped that they would join us in that endeavor. He stated if we don’t reach full match we need to make en effective case for substantial effort. Executive Director Connelly next asked the Commissioners if there were any questions.
Commissioner Parks said we need to ask the General Assembly for a full match. Commissioner Parks indicated there are thousands of consumers that have not been served. Even if we get the full match, we need to be assured of additional revenues next summer. He said it is obvious that we have certain needs that the rehab act doesn’t allow or prescribe. When it comes to Pathways he said the county boards got burned the last time but it is still worth asking. Commissioner Parks said we need to be able to issue grants quickly. It was his understanding that we hired someone to handle grants over a year ago. Executive Director Connelly stated the person who was hired for the grants position took another job so it will have to be reposted.
Commissioner Seifarth asked about diverting Social Security funds but Executive Director Connelly said we have pretty much used all these funds. It isn’t an option for the current challenge.
Commissioner Daugherty indicated the agenda that was put forth ending in June is impressive but he feels efforts are going in too many different directions. He feels we don’t need to spend a lot of time on gifts and requests. Focus efforts rather simply and discreetly.
Discussion continued followed by Commission Parks moving that we endorse the staff’s recommendations including the marketing aspects as we deem appropriate. # 1 priority is seeking full match but other alternatives should be pursued and investigated.
Staff should communicate back to the Commissioners. Lowest priority should be the alternative fines. Commissioner Young seconded the motion. Motion carried.
Chair Trujillo recessed for dinner at 5:40 p.m. At 6:10 p.m. Chair Trujillo reconvened the open session.
Re-Authorization of the Workforce Investment Act including the Rehabilitation Act and Proposed Changes to the Randolph-Sheppard and Javits-Wagner-O’Day Acts – Legislative Director Joe Dunn and BSVI Director Mike Hanes.
Director Dunn stated the re-authorization of the Workforce Investment ACT (WIA) and, consequently, the re-authorization of the Rehabilitation Act, remain at a stalemate in Congress over two issues: The faith-based language in the House WIA bill, which would discriminate against an employee on the basis of religion; and secondly, the proposed block granting in the House bill of the WIA Adult, WIA Disadvantaged, WIA Youth and Unemployment Insurance (Wagner-Peyser) programs. Both the House and Senate WIA bills have passed their respective Houses of Congress, but Conferees have not been appointed to a Conference Committee and thus the WIA bill remains in legislative limbo. We need to advocate for WIA Re-authorization by:
- Educating and informing Congressional delegation as to value of this VR program.
- Commissioners to establish or strengthen relationships with Congressional members.
Randolph Sheppard Act (RS Act)/Javits-Wagner-O’Day Act (JWOD)
Senate Help Committee Recommendations:
- Combine Randolph-Sheppard and JWOD into a single program.
- Include all persons living with disabilities in the combined program.
- Create incentives and opportunities for integrated, competitive employment.
- Provide training and job placement consistent with a person’s capabilities and goals.
- Require accountability based on outcomes.
Impact on Business Enterprise Program – BSVI Director Michael Hanes
Director Hanes said that opening up the program will not necessarily lead to more employment opportunities. Director Hanes stated we need direction from the Commissioners whether RSC should support the National Organizations. Business Enterprise Regulations state that 50% of employees must be blind and we are not in compliance. We have 10% with visual impairment, 10% with other disabilities and 80% not disabled. If we look at getting much more aggressive, it could mean the operator would loose their facility. There are usually one to two employees running a facility and generally they are family members.
Counselors have a difficult time recruiting because there are no benefits, low wages etc. They also have difficulty in referring blind consumers to operators. The BE program generates about $1 million in revenue annually. We have not seen significant job growth in Ohio.
CAC Presentation –Deputy Director Sherrie Lowe provided a brief overview of the Consumer Advisory Council (CAC) program. The CAC members advise the Ohio Rehabilitation Services Commission (RSC) on Vocational Rehabilitation (VR) services to people with disabilities. Established in 1979, this process for public involvement is one method the agency has repeatedly counted upon to define its direction. The current CAC program has several components:
- The State CAC which is representative of local CAC members throughout the state.
- The local CACs which are located around the state (RSC currently funds 12 local CACs)
- External Focus Groups that are called upon to search out under-served populations or geographical areas of the state where there are no local CACs to receive consumer input.
- Consumer Outreach with the commissions standing relationships with state and local affiliates of national consumer groups.
A CAC workgroup has been charged to study the CAC program structure and determine future needs for agency consumer input. The group convened in October, 2006 and will provide program recommendations to Executive Director Connelly by January 31, 2007.
Director Lowe asked if there were any comments the Commissioners would like her to take back to the workgroup.
Commissioner Parks indicated that the Commissioners do not hear much from CAC and they would like to have some involvement. He suggested one to two Commissioners serve as a contact point for the CAC. He said they would like to have a higher level of communication in the focus groups.
Commissioner Daugherty asked if the CAC was working to the extent it should to help consumers. Executive Director Connelly said no. He said in the future we will be coming back to you with substantial recommendations. Commissioner Seifarth asked for the CAC to bring recommendations ahead of their meeting which may require a vote, possibly two meetings ahead.
At 6:55 p.m. Commissioner Parks moved to adjourn the meeting. Commissioner Daugherty seconded the motion. Motion carried.
December 6, 2006
Commissioners: Gwen Trujillo, Chair
Karen DeWine, Vice Chair
Eric Parks
Jacqui Romer-Sensky
Joyce Young
David V. Daugherty
Mark Seifarth
Staff: John Connelly, Executive Director
Katherine Brown, Assistant Executive Director
Erik Williamson, Director BVR
Michael Hanes, Director BSVI
Darla Burns, General Counsel
Shirley Marchi, Administrative Assistant
Joyce Reed, Executive Secretary
Kathy Johnson, Director BDD
Mike Brinkman, Team Leader, Information Technology
Mike Martz, Team Leader, Information Technology
Cheryl Cobb, Director Public Information
Beth Gianforcaro, Manager, Public Affairs
Connie O’Brien, Director, CSRD
Sherri Lowe, Deputy Director, Consumer Affairs
Joe Dunn, Director, Legislative Affairs
Kim Hudak, Associate General Counsel
Carol Herman, Manager, CSRD
Marc Protsman, Team Leader, Budget
Faye Spratley, Manager Budget
Jan Roederer, Acting Team Leader, HR
Guests: Art Schlesinger, Oh Legal Rights Service
Julie Keil, Oh Association of Rehabilitation Facilities
Brenda Curtiss, Oh Statewide Independent Living Council
Chris Steed, BBHS
Sandra Carlson, Linking Employment, Abilities & Potential
James H. Schaum, Oh Association of Rehabilitation Facilities
Patrick Donadio, Consultant
Susan Bungard, Cleveland Hearing and Speech
Marcia Neppert, Cleveland Hearing and Speech
Interpreters: Karen Kackloudis
Susan Harvey
Tina Gonzalez
Christine McCann
Joanna Deason
Open Session
At 8:17 a.m. Chair Trujillo convened the Open Session of the December 6, 2006 Commission Meeting at the Cherry Valley Lodge, 2299 Cherry Valley Rd., Newark, Ohio.
CAC Membership Actions:
Deputy Director Sherrie Lowe asked Commissioners to vote on the 19 CAC Membership Actions. Commissioner Daugherty moved to approve the CAC Membership actions, seconded by Commissioner Young. Motion carried. Following are the approved actions:
Withdrawal
Theresa Griffin – Cleveland
Gregory Kolwalski – Cleveland
Appointments
Marisa A. Mancino – Local CAC-Akron
Robert B. Moss – Local CAC-Cleveland
Beth Nagel – Local CAC- Toledo
Mark N. Sahadi – Local CAC-Toledo
Robert M. Standiford – Local CAC-Canton
Deborah Hammer – Local CAC – Canton
Debra A. Hurand – Local CAC-Canton
Janice A. Shaw – Local CAC-Lima
Nicholas Subak – Local CAC-Akron
Jeff Turner – Local CAC-Cleveland
Bernadine M. Ulichney – Local CAC – Akron
Angela Walker – Local CAC-Toledo
Pamela Lawniczak – Local CAC-Toledo
G. Michael Minnich – Local CAC-Mansfield
Shonda Causey – State CAC-Youngstown
Richard Shaw – State CAC-Lima
G. Michael Minnich – State CAC-Mansfield
Chair Trujillo asked how many years before consumers’ records are destroyed. Executive Director Connelly replied since Federal authorities no longer authorize RSC to destroy these records, RSC must determine the appropriate time. RSC requests approval to file, as amended, Administrative Rule 3304-2-63, Confidentiality of information, to update the process by which RSC authorizes the destruction of case service records.
Commissioner Young moved to approve the proposal to originally file one initial RSC Administrative Rule, 3304-2-63 - Confidentiality of Information and to Final File Three RSC Administrative Rules, 3304-2-57 - Restoration, 3304-2-62 - Consumer Appeals and 3304-2-51 - Vocational Rehabilitation Program. Commissioner Daugherty seconded the motion. Motion carried.
Commissioner Parks moved to approve the August 15, 2006 minutes. Commissioner Daugherty seconded the motion. Motion carried.
Federal Monitoring - Executive Director John Connelly
Executive Director Connelly spoke in place of General Council Darla Burns. Please refer to the Commission meeting notebook for an overview of federal monitoring. Executive Director Connelly said the monitoring process is changing due to the General Accounting Office (GAO). There is a much greater effort on monitoring the VR program.
GAO has proposed a new process for review of all agencies over a three year period. They have formed teams to possibly review an agency over an entire year. RSC is scheduled for review in FY 08. They are looking at our process and outcomes. Previously the Feds reviewed 90 cases out of 50,000. RSC questioned if that is a good sample since 25% of those cases were homemaker cases. Transition services in the main focus.
Performance Improvement Plan (Pip plan)
The definition of substantial compliance is in question. Commissioner Seifarth asked if we could argue defining substantial compliance and putting it in the administrative rules. Commissioner Parks asked what we as a Commission can do to increase the pressure on Congress to get them to understand how ridiculous substantial compliance is. It seems totally hypocritical that they would approve our state plan yet at the same time find something wrong with our compliance. Commissioner DeWine asked what was the response from other agencies on what we sent out on substantial compliance? Executive Director Connelly said agencies’ interest in the Rehabilitation Services Administration (RSA) is increasing. Commission Daugherty asked what do you want us to do? Executive Director Connelly said we are working with counselors right now but we want you to be aware of the situation.
Chair Trujillo asked if there were any questions from yesterday’s meeting.
Commissioner Young stated:
- We need a plan to accompany Legislative Director Joe Dunn and Legislative Liaison Elizabeth Sammons to Congressmans’ offices.
- We need to pay attention to Business Enterprise (BE) compliance and develop a plan – we must devote some time to this.
- Do not take a position on Randolph Sheppard since we don’t know if it will be treated as one bill or two. These are federal programs and I don’t feel we should take a position.
Commissioner Young moved to ask staff to develop a plan to comply with state law, making sure 50% of employees are blind. Commissioner Daugherty seconded it. Motion carried.
At 9:10 a.m. Chair Trujillo recessed for a 10 minute break. At 9:20 a.m. Chair Trujillo reconvened the meeting.
Discussion of Commission structure
Commissioner Young suggested meeting in small sessions to discuss budget and legislature issues – study and discuss and then formulate. This would mean less time in Commission meetings and more time to spend on special issues. She was not suggesting any certain structure but use of committees might be helpful. Commissioner Seifarth suggested perhaps we need ad hoc committees to help put agendas together in the future for specific issues. Commissioner Parks moved that Commissioner Young and Commission DeWine work together to form a committee structure. Commissioner Young seconded the motion. Commissioner Daugherty wanted to add Executive Director Connelly. The motion was redone: Commissioner Parks moved to have Commissioner Young, Commissioner DeWine and Executive Director Connelly recommend a committee structure. Commissioner Young seconded the motion. Motion carried.
Chair Trujillo suggested breaking to check out of the Lodge.
Executive Session
Commissioner Young moved for the Commission to go into Executive Session, seconded by Commissioner Daugherty.
- Discuss the Executive Director’s performance evaluation
Motion carried
Roll call
Gwen Trujillo – yes
Karen DeWine – yes
Eric Parks – yes
Joyce Young – yes
Jacqui Romer-Sensky – yes
Mark Seifarth – yes
David V. Daugherty - yes
Commissioner Young moved for the Commission to go out of Executive Session, seconded by Commissioner Daugherty. Motion carried
Open Session
At 10:20 a.m. Chair Trujillo reconvened the open session.
Chair Trujillo was concerned about the Commission voting to establish committees and Ad Hoc committees. She stated the Governor previously put in writing that we are no longer to have committees. Chair Trujillo indicated this was in a letter from the Governor dated December 23, 2005. Commissioner Parks said we need to investigate this and if necessary write another letter.
Legislative Agenda For the Future - Legislative Director Joe Dunn gave an overview of priority issues:
Director Dunn stated that educating and informing the members of the federal and state legislatures on the value and successes of the disability determination and vocational rehabilitation programs are the legislative affairs team’s primary goal. These efforts play a major role in securing sources of funding for RSC’s programs. Obtaining a reliable and sustainable source of funding is one of the five goals laid out in the Commission’s strategic plan. Obtaining this funding will remain the top priority for the legislative affairs team.
Director Dunn stated we must increase public awareness of our program to Legislatures. The Legislative Affairs team recommends the Commission support and/or endorse the following proposals:
- Medicaid Buy-in.
- Mental Health parity.
- Improvement of State Employment for People with Disabilities.
- Standardization of the HIPPAA release forms, acceptance of Digital Signature, free copy of medical release- BDD package.
Director Dunn discussed each of the above proposals in detail at the meeting. He also discussed the work opportunity tax credit. He would like to see this as a priority in future legislature. Other discussions were on: Sunset Commissions, Traumatic Brain Injury bill, Homestead Exemption Program. Director Dunn indicated that now that elections are over the Legislative Affairs Team will work more with Public Information and IT.
Commissioner Parks appreciated the report and said it was very thorough. He said he wants to be sure the Rehab Act is incorporated in the future as a priority.
Future Marketing Strategies – Director of Public Information, Cheryl Cobb gave an informational update on future Marketing plans for RSC. She shared some of the strategies used during the internal campaign for the launching of the RSC’s strategic Plan. There will be an ongoing plan to make RSC more visual and interactive with the staff. For example, one of the next strategies for the strategic plan is the distribution of fortune cookies with the five overarching goals to keep the strategic plan alive.
Beth Gianforcaro, Manager, Public Affairs and a new member to the Public Affairs team, gave an overview of the RSC Marketing and Communication Plan Phase 1. She thanked everyone for being so responsive to her this past month during her transition to the agency. She stated public affair’s goal is to accomplish the following seven key activities before January 1st in Phase One:
- Research – RSC’s integrated communications-marketing plan.
- Brand identity – conduct an assessment of all existing publications, the Web and other communications for consistency and agency identification.
- Feedback/Input – met with key stakeholders and clients to identify specific marketing/communications needs and priorities.
- Partnership Opportunities – Identify new and strengthen existing key partnership opportunities such as the ODJFS partnership that reaches out to Ohioans who are disabled and unemployed.
- Survey – conduct baseline public awareness research to identify key outreach needs and public understanding of the RSC services.
- Key Logistical Activities – establish a statewide “blast” faxing service to all media organizations.
- Tactics - media column – issue an annual column from Director Connelly to the news media highlighting the accomplishments of RSC on behalf of Ohioans during 2006. Legislative Outreach Plan – public affairs is developing a special plan for outreach efforts to the legislature. Speakers’ Bureau – will be working with staff and our partners to identify training and materials needed for this effort.
Director Cobb next shared two of our external campaigns – National Disability Employment Awareness Month and Partnership Opportunities. These are both part of Phase 1.
The kickoff event for National Disability Employment Awareness Month was held on October 2, 2006 at the Ohio Statehouse Atrium. Approximately 150 employers, legislators, disability organization representatives, state agency representatives, and RSC staff attended. Commissioner Seifarth was the keynote speaker at the event. Proclamations were presented by a representative on behalf of Governor Taft proclaiming October as Ohio Disability Employment Awareness Month as well as representatives from the Ohio Senate and Ohio House of representatives.
The second external campaign is a partnership with the Ohio Department of Job & Family Services. This provides an opportunity to market services of both RSC and One-stop job centers throughout the state to persons with disabilities and employers.
Director Cobb stated they are planning to have Phase II in place by March, 2007.
Chair Trujillo said she would like the Commissioners to bring their marketing ideas to her and she will discuss them with Executive Director Connelly. She said Shirley Marchi can send out the ideas to everyone via e-mail.
Human Resources - Acting Team Leader, Human Resources, Jan Roederer discussed the following activities of the Resource Team:
- Improving Employee Morale – Employee Satisfaction Survey – Galileo Initiative
- Succession Management
- Strides in Selections
- Strides in Employee Benefits and Support
- OAKS
- Strides in Labor Relations
- Labor Management Committees
- Strides in Performance Management
- Strides in Training and Development
- RSC Attrition
- On the Horizon for 2007
- Human Resources Mission Statement
One key initiative HR was involved with was the development and implementation of the agency’s new Performance Management policy which replaces the Partnerships for Success Policy (PFS). This new policy includes a Discipline Grid, which reinforces a culture of accountability. We also worked with the bureaus and teams to develop the new Attendance policy, which provides employees with expectations regarding scheduling, tardiness, leave usage, etc.
The Ohio Administrative Knowledge System (OAKS) was another major undertaking during 2006. Staff spent countless hours being trained on how to use the system so they in turn could train RSC staff. It is anticipated to eventually streamline operations, reduce processing time, ensure consistency in applications statewide and increase efficiency in overall operations.
Another major initiative that the HR team worked on was the Galileo Initiative for field VR staff. The Galileo Initiative has proven its ability to create interventions that enhance team effectiveness, strengthen relationships, and improve morale.
Commissioner Parks said we continue to have succession plans. We have been through three HR Directors – let’s make this work. Acting HR Team Leader Roederer said we have a wonderful staff. We just added Cheryl Pelland and Scott Hinton and these two people are going to make it happen.
Assistant Executive Director Katherine Brown publicly acknowledged and thanked Acting Team Leader Roederer for taking over the leadership role. Executive Director Connelly also added his thanks for taking over as Team Leader and
for her great work. Chair Trujillo also thanked Acting HR Team Leader Roederer.
Chair Trujillo said we need to focus on diversity in succession leadership in HR.
Where Have We Been and Where Are We Going - BVR Director, Erik Williamson stated the Ohio Bureau of Vocational Rehabilitation had a very successful year in 2006. Production goals were met and exceeded, completing 111% of expected closures. BVR helped almost 7,200 Ohioans with severe disabilities get or keep a job in 2006. This was the 14th consecutive year of increased placements over the previous year.
Wage and hour goals were successful as well, at $11.12/hour and 33.1 hours per week on average.
Purpose – BVR serves people with physical, mental, and emotional disabilities to achieve or maintain competitive employment.
Consumers served in FFY 06
- 23,712 applications, 3% increase
- 41,642 referrals, 2.5%
- 47,894 consumers served, .8% decrease
- Number of consumers waiting on referral list reduced by 585 to 4469
- Number of days waiting dropped 4 days to 29 days
FFY 2007 Goals
- SD/MSD 26 Closure Goal 7,250
- Wage Goal increased to $ 11.20 per hour
- Hourly Goal increased to 33.4 per week
Electronic Case Management
The VR Bureaus will implement a newer, more sophisticated electronic case management system in 2008.
System will be fully electronic, providing improved efficiency and data.
Laptop Development
New laptop computers have recently been deployed to staff. The computers have larger monitors, more memory, and faster processors to improve efficiency.
Caseload Assistants
New bachelor’s level position developed in partnership with HR to assist Vocation Rehabilitation Counselors.
New Initiatives
- Cooperative agreement with Department of Rehabilitation and Corrections with purpose of assisting offenders with disabilities to successfully achieve employment.
- Background checks to ensure appropriate rehabilitation plans
- Substance Abuse survey pilot.
Employment Engagement and Leadership Survey
- Power of Perception Survey through the Galileo Institute
- Employees reported strong commitment to RSC
- Believed their jobs are vitally important, and make the world a better place.
- Reported great pride in the work RSC does, and found their jobs fulfilling and rewarding.
- Communication still an issue
Efforts to Improve Communication and Morale
- Annual Employee recognition days in all areas
- Employees involved in grassroots planning on agency strategic plan
- Office visits by new VR Director to meet with all staff
- Galileo Leadership and Partnership training
Team Building
- Commitment to better and more effective communication with all staff
- Commitment to better and more effective teamwork between all Bureaus and Teams
Bureau of Services for the Visually Impaired – BSVI Director Michael Hanes
BSVI provides personalized services designed to assist blind or visually impaired persons in obtaining gainful employment and independence.
BSVI consists of five programs:
- Vocational Rehabilitation Program
- Business Enterprise Program (Randolph-Sheppard program)
- Homemaker/Independent Living older Blind Program
- Independent Living Centers and State Independent Living Council Program
- Rehabilitation Technology Support Unit
Director Hanes said BSVI is facing many challenges:
- Referral development
- Hiring, maintaining and educating staff on vision issues facing consumers
- Educating employers and the general public about blindness and work
- Addressing transitional youth needs
- Securing fiscal resources to serve consumers, especially the Independent Older Blind Program population
Innovative Programs under development for FFY 2007 – Following are several of the programs under development as well as programs that have been continued:
- Establish a mentoring program for any consumer of BSVI. The program will pair 20 consumers with qualified and trained mentors.
- Exploring a partnership with the Ohio State School for the Blind to provide a summer work experience program for 15-20 students over an 8 week period.
- BSVI will be adding several Caseload Assistant positions statewide to help with case service delivery, marketing BSVI services, and transition issues.
- Will continue to hold the annual Transition Weekend for students and parents to develop career plans and share experiences.
- BSVI will continue to partner with the Aging Eye Public/Private Partnership to address vision issues affecting persons 55 and older.
Business Enterprise Program
The Randolph-Sheppard Program, more commonly known in Ohio as the BE program has been helping Ohioans who are legally blind achieve careers in food service management since 1936.
On the national scene, the Randolph-Sheppard Program is expected to undergo dramatic changes.
The 2006 data for this program is not available till the end of the year.
Homemaker VR Program
Eight Vocational Rehabilitation Counselors located throughout the state provide homemaker services to consumers. In addition, these eight counselors also serve as liaisons with approximately 12 community rehabilitation program partners to deliver vocational rehabilitation services to all 88 counties for persons who are blind or visually impaired and over age 55.
Independent Living Center and State Independent Living Council
The purpose of these programs is to promote independent living for our consumers. ORSC continues to work in partnership with these entities to further the independent living initiatives.
Rehab Technology Support Unit
This unit is composed of four Assistive Technology Specialists and two Rehabilitation Engineers. Their goal is to meet the needs of consumers and address the barriers confronting consumers with all types of disabilities who are seeking or trying to maintain employment.
- In FY 2006 the Rehab Tech Unit worked with referrals and provided training to VR Counselors.
- A web site was developed to assist VR staff in assistive technology issues and products.
- Exploration continues to develop an assistive technology loan library. This concept would allow RSC to purchase assistive technology equipment and loan it to various consumer evaluators.
Bureau of Disability Determination - BDD Director Kathy Johnson started her presentation with an overview of FFY 06 Highlights:
- BDD met or exceeded all goals, lead the nation in CDIU (fraud) savings
- March 31, 2006, Ohio was certified to operate in the electronic environment with the electronic record recognized by federal agencies as the official legal record of the case. Over 137,000 cases have been completed using the new electronic process.
- Installation of new hardware and software were implemented throughout FFY 06. Staff and consultants were trained on new procedures and business processes due to this new installation.
Other highlights of the year include:
- 3% increase in initial claims
- Major renovation project
- Installation of an emergency generator
- Internal staff promotions
- IDA certification
- New Medical Advice Delivery Model
- Ohio Joint Fast Track Initiative expanded
- Ohio actively involved at regional and national levels
BDD conducted an employee feedback survey and these initiatives were taken as a result:
- Director Johnson held town meetings with all staff to provide updates on activities.
- Publication of a BDD newsletter for staff.
- Implemented a BDD intranet.
- Based on staff input, changed letters and forms used in the new electronic process.
- Implemented a Floating Adjudicator program.
- Held workshops for employees to help candidates prepare for promotional test taking opportunities.
- Obtained staff input on the new electronic process.
Future Changes and Innovations
In FFY 07, BDD plans to:
- Fine tune operations in the electronic environment.
- Install new software.
- Provide refresher training for staff and consultants.
- Legislative changes needed to facilitate achievement for acceptance of medical releases for 12 months with the faxed signature being acceptable.
- Have a sufficient number of adjudicator staff trained in 2007 to accommodate
SSA ‘s catch up plan for Continuing Disability Reviews (CDRs) starting in FFY
08.
- Increase the amount of medical evidence received electronically and monitor and further prepare for implementation of SSA’s new Disability Service Improvement (DSI) initiatives. SSA stated they would phase in DSI on a region-by-region basis beginning with the Boston Region. The intent is to implement it from the smallest region to the largest region. The Chicago Region, of which Ohio is a part, is the 2nd largest region in the nation. We could be included as either the next to the last region to implement or with “rest of the nation” depending upon SSA’s decision at the time.
- Workload Goals and budget not yet finalized by SSA.
The new regulations affect all aspects of the disability process, from the processing of both the initial and reconsideration claims at the state level to the review of claims by SSA’s Administrative Law Judges and also the Appeals Council.
Chair Trujillo thanked Director Johnson for an excellent presentation and the conference was moved to another room for executive session.
Executive Session
Commissioner Parks moved for the Commission to go into Executive Session, seconded by Commissioner Daugherty at 1:55 p.m. Motion carried.
- Discuss the Executive Director’s Performance Evaluation
Roll Call
Gwen Trujillo – yes
Karen DeWine – yes
Eric Parks- yes
Joyce Young – yes
Jacqui Romer-Sensky – yes
Mark Seifarth – yes
David V. Daugherty – yes
Commissioner Romer-Sensky moved to go out of Executive Session, seconded by Commissioner Daugherty. Motion Carried.
Open Session
At 2:20 p.m. Chair Trujillo reconvened the open session.
Community Centers for the Deaf (CCD) - Deputy Director Sherri Lowe
CCD’s are the only centralized programs for people who are deaf/deaf-blind/hard of hearing that provide access to a wide range of community-based services and activities. The CCDs inform these consumers of their rights and responsibilities as fully participating citizens of society and support their ability to overcome barriers to independent living.
The four core services provided by the CCDs are:
- Support Services
- Community Advocacy/Education
- Interpreting Services
- Leadership
The Ohio Alliance of Community Centers for the Deaf’s 2005 Annual Report, states the CCDs provided the following services:
- Interpreting Services: 88,271 hours
- Case Management Services: 13,735 hours
- Advocacy/Education: 1,482 hours
- Referrals made to RSC: 149
The 2006 Annual Report and statistics should be available September, 2007.
The purpose of the Ohio Alliance is to bring the CCDs together to provide a united voice when discussing and sharing information and advocating for issues.
RSC and CCDs’ agree that it is beyond the ability of RSC to meet the CCD needs. Seven of the 10 CCD’s rely on RSC for 50% or less of their total budget. The CCD’s have done an excellent job in diversifying their funding sources.
Budget Scenarios
According to the Full Match budget scenario, the CCDs would receive $1,150,488 in SFY 2008 and 2009. The CCDs would be required to provide the same four core services it provided in SFY 2007.
According to the 3% budget scenario, the CCDs would receive ½ of the current budgets they received in SFY 2007 as presented to OBM. . A tentative plan has been drafted to propose a phase out schedule and reduced grant awards for SFY 2008. They would not receive any funding in 2009.
The MOE budget scenario is the same as the 3% scenario, with the exception that the CCDs would receive $ 50,000 in GRF in SFY 2009.
In summary, at any funding level less than full match for the Vocational Rehabilitation Program all of the CCDs will be impacted and experience hardships.
Commissioner Parks said he hoped we get full funding so we can sustain this program. He said he has great respect for this program and has confidence Legislative Director Joe Dunn and staff will work hard to get us a match. Commissioner Daugherty said he would like to support Commissioner Parks 100% with his comments. Executive Director Connelly said he wanted to thank the CCDs for all their efforts.
Personal Care Assistance - Quality Management Manager Carol Herman
The personal care assistance program was established in November 1981 to provide funds to pay for personal assistance services to enable eligible persons with severe physical disabilities to work and/or live independently. Ohio Administrative Code Rule 3304-4-02 outlines the requirements and structure of the PCA program. Eligible consumers are served based on the availability of funds. There are 10 requirements
consumers must meet to be eligible for this program. The rule requires four levels of priority status. Each level has specific requirements that must be met.
ORSC established the hourly rate for wages and related employer taxes and contracts with community rehabilitation programs to operate the program at the local level and assist them with locating applicants. ORSC is responsible for determining eligibility and re-evaluating the participants annually to determine continuing eligibility and need.
In 2004-2005 and 2006-2007 biennium’s, no GRF was requested for the PCA program due to budget constraints for the state. The same is true for the 2008-2009 bienniums; no GRF is being requested. The program provides funds to two hundred sixty-seven (267) participants through Social Security (SS) Reimbursement funds and one hundred three (103) are on the waiting list for services.
Budget Submission
Full match – The total program budget request for the 2008-2009 Biennium Budget would maintain the program at its current level of funding. Funding for one FTE would continue.
Flat, 3% in GRF and Maintenance of Effort Funding Levels – The PCA program would be phased out over the 2008-2009 biennium in either one of these potential budgets.
The elimination of this program would impact the participants in their ability to maintain employment and live independently. Some consumers would face transition into nursing care facilities.
The benefits of eliminating this program by RSC would be additional Social Security Reimbursement monies to use for case services or other agency needs. It would also
result in the availability of one full time employee ( FTE) position that could be assigned other duties, potentially eliminating the need to hire additional staff.
Commissioner Seifarth has great concerns about phasing out level four. In addition, ORSC made a promise to the legislature to grandfather those participants in priority level four who were receiving personal assistance services as of May, 1995. This group could continue to receive services longer than the maximum of thirty-six months. He would like to do everything we can to transition these people into some other kind of service rather than institutional care. He said we must find a way to fund this program.
Commissioner Romer-Sensky suggested we utilize Medicaid. She said we must educate people to get the PCA package added to Medicaid.
Executive Director Connelly brought up the emergency rule and General Council Darla Burns offered to produce the emergency rule for Commissioner Parks. This refers to the establishment of level four as a safety net for individuals who lose jobs, to prevent the loss of attendant care provided for employment. Everyone was in agreement to pursue the emergency rule before the next meeting which is Jan. 29th.
Future of IT –IT Team Leader Mike Brinkman
IT Changes and Influences – In the beginning of FFY 2006 IT experienced several setbacks when the consultants that set up the CATS system left RSC. In March, 2006, the Application Manager retired and a few months later the most experienced programmer retired. Most of the development staff was contracted consultants. As they began to depart at their discretion the existing development staff at that time had a difficult struggle supporting the system. During the recent Budget planning meeting the business managers agreed to support moving IT away from a consultant based development model to one comprised of staff members.
With the assistance of HR, IT hired a qualified development manager, development staff and additional networking staff to support the new environment. On the BDD side three additional staff were hired to help support the growing SSA e-Dib (electronic folder) system.
Another influence is the maturing of the tools available in the web development world. Until recently, IT had been investigating the use of the WEB to a much higher degree. The sales pitch that surrounded these tools made it difficult to separate the type from the actual performance. Now that the tools have matured and are in frequent use IT is confident as to what value they can bring the business.
The last recent change which brings these two other influences together is the strategic plan. As IT was trying to sell the value of such things as document management, communication via the intranet, wireless connectivity and providing consumers and vendors modified interfaces via the web into the agency applications , we were light on the business case cost benefits. The new strategic plan now demands IT to provide such tools to enable the agency to meet its future goals.
Strategic Plan
Changes are being made in the networking infrastructure to support the projects presented in the strategic plan:
- Installation of new routers to support the impact of videoconferencing.
- Intranet development.
- New use of the network for long distance calls between offices.
- Faster data lines for the increased traffic.
- Installation of new laptops and desktop computers that will support the new Microsoft system which replaces OSCAR.
- Document management/file retention systems.
- Wireless connectivity.
- Installation of a small network between 16 field offices that allows hearing impaired staff to communicate.
Strategic Plan Goals:
- Improved communication with staff, business partners and consumers.
- Increase levels of security that surround the network and client data.
- Higher degree of systems availability & improved systems reliability.
- Increased involvement in State OIT workgroups to gain more influence on state IT direction.
- Train all staff to be experts. Avoid silo approach to support.
- Document/Content Management.
- Increase internet and intranet applications.
Specific BDD Operations Goals
- Testing, user acceptance, integrating into environment & implementing are the major tasks of the BDD systems team with new SSA delivered software.
- Ongoing maintenance and support of the SSA provided environment.
- Internal development of some onsite tools such as the BDD intranet, adhoc reporting and related functions.
- Issues –
- SSA’s involvement will continue to become more pronounced as their e-dib software matures.
- Consistency of application of the SSA Disability program is one of their goals to be manifested by this evolving system.
OAKS – Critical Factor that may influence all other projects
- New HR Management system for most HR functions. (Implementation date in 12/06 with several phases planned within the next two years.
- New Fiscal system to replace CAS. (Implementation date 7/07 with several planned subsequent phases).
- RSC IT must react to changes in fiscal data structures (not yet defined) and data integration/sharing requirements.
Oaks implementation of new modules by the state will continue for the next two years. Changes as a result of unexpected consequences are expected.
Future IT Trends – Technology Issues
- Security threats increase.
- Data protection is a primary ongoing task.
- Tested Disaster Recovery Plans become a requirement.
- Increase of Business Regulatory Statutes.
- Use of Commercial off the shelf software and the 80/20 rule(If the software meets 80% of your needs use it and modify it-rather than develop your own) Why in the private sector-
- Quick to adapt to technology changes
- Agility and Quickness to respond to market need
- Competitive
- Continued increase in speed and power of technology.
- Business Intelligence (BI) software becomes a key driver in management decisions. (Data quality becomes a business requirement).
Each IT manager serves on statewide OIT (Office of Information Technology) Committees set up under the authority of the State CIO. RSC has made a commitment to be involved at the state level to enable RSC to have influence on the manner by which technology is used throughout the state.
The IT staff and management have made a commitment to improve communications between ourselves and our customers.
Commissioner Daugherty thanked IT Team Leader Brinkman for a wonderful presentation. Commissioner Daugherty asked if he was malicious could he get Social Security numbers of employees. Team leader Brinkman stated that would not be easy to do. He indicated we have taken great pains in this area of security. Team Leader Brinkman indicated the most vulnerable spot in the agency is e-mail. RSC IT has made security a significant priority. We have independent audits done. We are training networking staff to do internal audits on a regular basis. We have installed network appliances that will search out and identify malicious code and segment devices and/or offices off the network that are identified as having such issues identified by the appliance. We have to be cognizant that no system is full proof. We guard the doors to our network strongly and check continuously for any body that may have been able to breach the state firewalls and our security initiatives. We do need to make sure that on a regular basis we inform staff about their responsibilities in helping to keep our network and data secure. Commissioner Daugherty would like the record to show he asked the question and received a good answer.
Chair Trujillo and Executive Director Connelly both thanked everyone for their presentations and wished everyone a Happy Holiday. Commissioner Parks said several of the guests thought this was one of the better, well organized conferences.
Commissioner Parks said we owe thanks to Shirley Marchi. Chair Trujillo thanked Shirley for all her hard work.
Commissioner Romer-Sensky moved to adjourn. Commissioner Parks seconded the motion. Motion carried.
Minutes prepared by: Joyce Reed